Specialist IS Bus Sys Analyst - Configuration Management
AmgenHyderabad, Telangana, India
Posted July 26, 2025
Full Time
About the Company
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
Job Description
Join Amgen's Mission of Serving Patients and work as a Specialist IS Business Systems Analyst to develop, govern, and optimize Configuration Management (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow platform. The role requires a deep understanding of CMDB principles, service modeling, and ITIL-based configuration management practices. As a Product and Process Owner, you will collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards.
Requirements
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
- Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.
- ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.
- Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.
- Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.
Benefits
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
- Generous Paid Time Off
- 401k Matching
- Retirement Plan