Customer Support Specialist (Shift Mon-Fri, 9:00am-5:00pm GMT) NEU

As a Customer Support Specialist, you will be the voice of our brand, engaging directly with customers via phone, email, and live chat to deliver outstanding technical customer support and service. You will play a pivotal role in shaping the customer experience by providing fast, friendly, and solution-oriented support.

Requirements

• 1-2 years of experience in basic technical customer support
• Experience with Zendesk or other CRMs
• Prior experience with Slack, Excel, Outlook, or similar
• Tons of energy, humor, compassion, and enthusiasm
• A passion for continual learning with a desire and willingness to be coached
• The ability and desire to work in a fast-paced challenging environment
• Exceptional phone etiquette & written communication skills
• Strong listening skills
• Thrives with both autonomy and collaboration
• Outstanding English communication skills

Benefits

• Competitive Base Salary
• Amazing rewards and incentives
• Commitment to community service
• Ongoing career development opportunities