Customer Care Representative

Aker BioMarine is a leading human health and nutrition innovator that develops krill-derived products for consumer health and nutrition. We are looking for a Customer Care Representative to support our Human Health Ingredients division by managing global customer care operations and ensuring a high level of customer satisfaction.

Requirements

• Manage global customer care activities for an assigned regional customer portfolio
• Oversee the Order-to-Cash process, including order entry, billing, and goods dispatch
• Ensure proper validation and compliance of export and import processes
• Manage transportation and logistics for customer orders and contract manufacturing organizations
• Drive continuous improvement initiatives and develop efficient customer care and export/import procedures
• Handle and coordinate quality complaints in accordance with GMP SOPs and quality systems
• Oversee inventory management at regional warehouses in close collaboration with the Supply Chain Planning team
• Participate in logistics-related projects
• Perform analytics and reporting related to logistics cost control and warehouse performance
• Support quarter-end closing

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development