Customer Service Executive - Nights
AJW GroupEngland, United Kingdom
Posted September 10, 2025
Full Time
About the Company
AJW Group is a global leader in independent component parts, repair, and supply‑chain solutions for commercial, business, and defence aviation. Leveraging a vast vendor network and state‑of‑the‑art MRO facilities in Montreal and Europe, the company delivers comprehensive services including part sales, component MRO, engine support, leasing, interiors, battery overhaul, and asset management. Its worldwide footprint—operating hubs across Africa, Asia Pacific, CIS, Europe, Latin America, Middle East, and North America—ensures 24/7/365 support and rapid Aircraft‑On‑Ground response for customers everywhere. AJW Group’s commitment to mutually beneficial partnerships and continuous efficiency gains sets it apart as an industry pioneer that enhances operational reliability and customer value.
Job Description
AJW Group is looking for a Customer Service Executive to join our AOG team. The role involves delivering exceptional customer service, managing customer requirements, and identifying opportunities for process improvements.
Requirements
- Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
- You'll be attentive to detail, ensuring that our customers receive the right information the first time
- Self-motivated and able to work within a fast-paced environment
- You'll enjoy solving problems, sometimes ones that require input from team members
- You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
- Confident communication skills
Benefits
- Team fun budget to bring colleagues together
- Free access to LinkedIn Learning to support your development
- Opportunities to take part in charity events, volunteering, and community projects
- A modern office with an onsite gym, bike-to-work scheme, and a great restaurant
- A discretionary bonus and private healthcare
- Relocation support if you're moving closer to our HQ
