Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before.
Requirements
- Must be able to perform all Responsibilities included in the Operations Team Lead Job Description
- Advanced Problem Solving
- Ability to independently resolve all escalated issues
- Basic level of problem resolution for all sectors
- Monitor Zendesk, Twilio, and Dashboard
- Allocate team resources appropriately
- Leverage resources provided
- Follow Manager Escalation process when critical issues arise
- Monitoring on shift team members for activity and process adherence
- Operating the Airspace Platform
- Hold and maintain Dangerous Goods Certification
- Answer all DG-related questions or issues surfaced by team members
- Quote and source coverage for all requests
- People Management
- Take full ownership of assigned key accounts and all related on-site operations
- Maintain on-site presence
- Adhere to all current Employee Documentation guidelines
- 1 on 1 schedule adherence
- Ensure all meetings are scheduled on the shared calendar
- Adhere to all scheduled times, reschedule if unable to attend for any reason
- Conduct timely coaching and training for each assigned team member
- Follow up on assigned WorkRamp training
- Identify team member issues for higher visibility
- Monitor and Maintain each team member's Monday.com boards for all interaction documentation
- Maintaining Balanced Level of Performance
- Meet sector level metric requirements
- Maintain high level of customer service while communicating with internal and external parties
- Maintain high level of team contributions in the following areas: Communication, Order updates, Accuracy based on Standard Work procedures
- Maintain high level of process adherence for people management
- 1 on 1 Scheduling and Documentation
- Documentations Adherence in Monday.com
- Calendar Accuracy
- Proactive Communication
