Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. The Operations Specialist I will set up new orders, provide proactive updates to customers, and track order status progression from start to finish.
Requirements
- Set up new orders by adhering to both standard work practices and client-specific SOP instructions
- Verify that drivers have picked up or recovered the correct piece(s)
- Accurately confirm flight departures by use of AWB tracking
- Follow all process and communication standards within our various team outlets
- Stay up to date on all announcements and training involving new system features and process changes
- Follow customer delay notification preferences in providing timely updates
- Ability to update, manage, and/or change airway bills using initial or tenured training
- Ability to source driver coverage for any segment of an order
- Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues
- Handle all inbound and outbound communications
Benefits
- Competitive salary
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Comprehensive training and development programs
- Recognition and rewards for outstanding performance
- Employee discounts on products and services
- Wellness and mental health support
- Paid time off and holidays
- Flexible work arrangements
