Collections Specialist

We are seeking a skilled and motivated Collections Specialist to join our Business Support Center (BSC). In this role, you will be crucial in impacting operations, customer satisfaction, and financial health through a combination of customer service and financial responsibilities.

Requirements

• Manage daily collection efforts for a portfolio of customer accounts
• Lead the customer resolution process, liaison with internal stakeholders, and effectively communicate to support collection goals while ensuring best-in-class customer service
• Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed
• Address and investigate customer account errors and discrepancies, including issues related to billing and pricing
• Utilize customer service skills to maintain positive customer relationships during collection efforts
• Meticulously document all communications and follow-up efforts related to collection activities

Benefits

• Medical, dental, and vision plans
• Vacation
• Sick time
• Floating holidays
• Paid holidays for full-time employees
• Progressive parental leave package
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for employees' dependents
• Airgas Scholarship Program