Customer Success Manager - Pharma
Aily LabsBarcelona, Catalonia, Spain • Munich, Bavaria, Germany • Madrid, Community of Madrid, Spain
Posted November 13, 2025
Full Time
About the Company
Aily Labs is rewriting how businesses make decisions. Founded in 2020, we’re a fast-growing applied AI scale-up operating across Munich, Madrid, Barcelona, New York City, and Cluj-Napoca.
Job Description
Aily Labs is looking for a Customer Success Manager - Pharma to join their team. The successful candidate will be responsible for delivering impactful solutions for valued customers, driving the development of innovative solutions, and ensuring future products align with and exceed client expectations.
Requirements
- Bachelor, Master or MBA degree
- 5+ years of experience in Customer Success, Business, Consulting, and/or Product Management, with SaaS experience
- Experience working with large enterprise Pharma customers (Fortune Global 500/Big Pharma/Pharma 50)
- Experience working with R&D teams/functions - knowledgeable of R&D structures and drivers
- Strong communication and interpersonal skills
- Prioritize tasks in a fast-paced environment with multiple stakeholders
- Independent worker and being able to take responsibility that timelines are met
Benefits
- Competitive salaries
- Reward performance
- Flexible remote work with free time management within the projects
- Lifelong learning is important to us
- Cool and fun off-sites
- Regular casual get-togethers