AI Adoption Lead - Customer Success

Join our Business Impact team and drive the adoption of our cutting-edge AI SaaS decision intelligence tool across our large enterprise and cross-industry customer base.

Requirements

• 5-7 years' experience in digital customer success, customer success operations, user or developer relations, corporate consulting focused on large-scale innovation projects or change management.
• Intrapreneurial mindset, wild duck attitude, and energizer within your role/company.
• Knowledge of complex stakeholder management and internal and external cross-team collaboration.
• Track record of owning KPIs related to B2B product adoption, engagement, innovation-led growth, or user growth.
• Strong communication skills, adaptable to different seniority levels and contexts.
• Analytical mindset with experience using usage data to influence strategy and drive outcomes.
• Creativity in conceptualizing and executing adoption strategies and related items.
• Passion for AI, innovation, and growth.