Member Advocate Supervisor
Affinity Development GroupReno, Nevada, United States
Posted August 26, 2025
Full Time
About the Company
Affinity Development Group specializes in providing warehouse marketing support and member advocacy services for Costco's Auto Program, helping to increase member awareness and streamline program operations across Costco warehouses.
Job Description
The Member Advocate Supervisor-I is responsible for leading and coaching Member Advocates, improving performance, and maintaining open communication between Advocates and Management. This role involves mentoring, providing feedback, and ensuring quality service to members. The Supervisor will identify strengths and weaknesses, implement solutions, and track performance.
Requirements
- Minimum of 5 years Contact Center experience
- 3 years in a Supervisory role
- Flexible hours, willingness to work weekends
- Positive attitude, excellent leadership skills
- Superior communication skills
- Good work ethic and attention to detail
- Proficient in MS Office
- Ability to troubleshoot problems
- Motivate advocates
- Develop advocates' skills
- Define and correct areas for improvement
