Credit Controller

Credit Controller will be responsible for day-to-day cash collections, optimising cash collections and query resolution, reducing overdue debt and aged debts.

Requirements

• Proactively contact all customers within your portfolio at least once per month regarding outstanding debt.
• Log and escalate all customer queries to the Query Resolution (QR) team promptly and accurately.
• Ensure all customer statements and dunning letters are accurate and distributed according to agreed schedules.
• Support the Credit Manager by preparing accurate and timely debtor reports for senior management meetings.
• Build and maintain professional relationships with customers to ensure timely debt collection.
• Identify and proactively contact customers with high Days Sales Outstanding (DSO) due to late payment behaviour.
• Maintain up-to-date customer billing and contact information.
• Assist in ensuring all Direct Debit collections are completed on time and correctly posted to the ledger.
• Record detailed notes on overdue accounts in the system to support effective debtor meetings.
• Investigate, action and resolve queries to optimise cash collection and debt reduction.
• Contribute to cash allocation by assisting with accurate posting of incoming payments.
• Comply with One Advanced policies, processes, and relevant legislation throughout all activities.
• Demonstrate flexibility in undertaking duties, and perform additional tasks as required by the role.
• Collaborate with internal stakeholders to drive improvements in payment promptness.
• Provide ad hoc support to the broader UK Finance organisation as needed.
• Maintain ongoing personal and professional development, participating in learning and training activities.

Benefits

• 20 days of annual leave, plus public holidays
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere.