GUEST EXPERIENCE CONCIERGE
AccorCairo, Cairo, Egypt
Posted January 27, 2026
Full Time
About the Company
Movenpick Nile Cruises, a premier luxury portfolio featuring high-yield inventory ranging from Deluxe Cabins to Royal Suites across both the Luxor-Aswan and Lake Nasser routes.
Job Description
We are seeking a Guest Experience Concierge to serve as the primary 'digital face' of the brand for individual travelers, guiding them through a seamless booking process and maintaining a high-touch, luxury relationship.
Requirements
- Manage all incoming FIT inquiries across various channels
- Act as a travel consultant by analyzing guest needs and preferences
- Proactively initiate conversation with FITs upon booking
- Capture essential guest data, including dietary restrictions, mobility needs, and special celebrations
- Identify opportunities to enhance the guest's journey by suggesting cabin upgrades, private shore excursions, or premium onboard packages
- Coordinate daily with the Reservations Team
- Communicate all guest special requests and VIP profiles to the Ship-side Front Office
- Share guest insights and common inquiries with the Digital Marketing Team
- Follow up with guests after their cruise to gather candid feedback
- Encourage satisfied guests to share their experiences on TripAdvisor, Google, and other relevant review platforms
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development