Guest Experience Agent
AccorNew York, New York, United States
Posted February 3, 2026
Full Time
About the Company
Faena Movement is one of culture, art and community. Faena Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.
Job Description
The Guest Experience Agent serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. This role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence.
Requirements
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel.
- Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.).
Benefits
- Hourly compensation of $36.00
- Paid Time Off
- 401k Matching
- Retirement Plan