Abacus Technology is seeking a Systems/Network Technician to provide technical support for the AFCENT Network Operations and Security Center (NOSC) at Shaw AFB as part of a 24/7/365 support environment.
Requirements
- Provide Tier 1 enterprise IT help desk technical support to deployed personnel
- Troubleshoot and implement solutions to resolve incidents and problems on supported systems/network infrastructure
- Monitor systems/network performance metrics and trends to identify substandard performance and anomalies
- Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution
- Operate NOSC network intrusion devices and information assurance tools
- Provide LAN support and WAN Enterprise
- Install and maintain the application of network devices such as routers, switches, bridges, and hubs
- Implement wide area and local area network architectures
- Perform installation and administration hardware, software and services in client-server environment
- Optimize operations on a network and systems level
- Configure DHCP, WINS, DNS, and Active Directory (AD)
- Apply proper security measures to safeguard government LAN as closed networks or when integrated in to an Enterprise environment
- Implement Public Key Infrastructure (PKI) technology for network and systems access
- Assist deployed IT support staff with the use and migration of PKI-enabled systems
- Recommend appropriate changes/resolutions in response to observed trends in Enterprise Level Cisco and Microsoft fault isolation and correction
- Configure and maintain DNS and BIND domain name services on both UNIX and Microsoft platforms
- Implement Certificate Authority (CA), Online Certificate Status Protocol (OCSP), and LEAP server PKI technologies used to support the enterprise
- Develop, review, and provide comments to plans and drawings; coordinate and process new requirements; prepare technical solutions and cost estimates for emerging requirements; attend design, status and other project meetings; and provide ad hoc reports and briefings upon government request
- Perform preventive, remedial, and corrective maintenance to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service
- Install, configure, patch, upgrade, optimize and troubleshoot and repair enterprise network and systems hardware and software (including operating systems, applications and databases) to maintain optimal performance
- Install, configure, optimize, update, patch and maintain server, client and network operating systems including, but not limited to: Microsoft desktop and server operating systems; Unix-based operating systems (e.g., Linux, Open Berkeley Software Distribution (Open BSD), Oracle Solaris, and Red Hat Enterprise, etc.); and Cisco IOS and NX-OS, and other proprietary operating systems
- Integrate and apply authorized third-party drivers, applications and software, and implement applicable security measures to properly secure government networks and systems
- Monitor network/systems hardware, software and services for indications of warnings, faults, errors, anomalies, alarm conditions and/or outages; and provide local and remote fault isolation, diagnostics, troubleshooting and restoration services locally and remotely
- Assist with configuration and cybersecurity program inspections and audits
- Assist the government’s Accountable Property Officers/Equipment Control Officers with communications and IT asset management
- Monitor queues for incoming requests, create new tickets for reported problems or incidents, document troubleshooting and actions taken, and update status and report within Remedy ITSM
- Provide continuity and on-the job training to contractor and government technical support personnel (CONUS and OCONUS) on both existing and proposed new network, systems and/or cybersecurity hardware, software and services at a depth and level sufficient to administer, operate, maintain and repair the equipment/systems and maintain technician crew position proficiency and certifications
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Life Insurance
- Disability Insurance
