Network Operations Technician

Abacus Technology is seeking a Network Operations Technician to provide technical support for the Base Infrastructure Modernization program at Peterson SFB. This is a full-time position.

Requirements

• Create and respond to incident tickets and perform network triage.
• Resolve IT hardware and software infrastructure issues using systems analysis techniques and procedures.
• Analyze, troubleshoot, and resolve issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
• Provide system administration for assigned infrastructure and establish and maintain security as it relates to users.
• Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.
• Support new infrastructure projects.
• Perform system patching and IAVA patches to network routers and switches.
• Perform hardware and software upgrades.
• Develop and update configuration templates for switch and router installs.
• Troubleshoot systems document failures and accessibility problems within the network to our services.
• Monitor network performance against current outages.
• Support engineering designs data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Perform network ticket resolution.
• Research errors, incidents, problems, and perform incident/root cause analysis.

Benefits

• Health and Dental Insurance
• 401(k) and Matching
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off
• Paid Holidays
• Professional Membership, Technical Training, Certification, and Education Assistance