Adoption Specialist

Solventum is a leading provider of AI-driven clinical documentation solutions powered by speech recognition, natural language understanding, and CDI technologies. The company is seeking an Adoption Specialist to drive the success of its clinician-facing technologies by maximizing user adoption, satisfaction, education, and measurable customer benefits.

Requirements

• Drive user adoption, satisfaction, and benefits for Solventum clinician-facing solutions through tailored training, workflow optimisation, and usage analysis.
• Deliver onsite/virtual training (webinars, at-the-elbow, group sessions, videos) during go-live and post-go-live phases.
• Review adoption data with customers, recommend improvements, and track follow-up actions.
• Maintain strong relationships with assigned accounts as primary post-project contact, ensuring seamless communication and timely follow-up.
• Collaborate with project, support, and product teams to resolve issues, address product gaps, and identify enhancement opportunities.
• Troubleshoot and prioritise speech recognition issues, liaising with the speech development team.
• Maintain accurate account documentation, report status to stakeholders, and schedule site visits as required.
• Act as the voice of the customer for technical issues and product improvements.

Benefits

• Competitive salary package based on experience and achievement
• Approximately 30-40% travel