Customer Success Engineer

As a Customer Success Engineer, you will manage the end-to-end customer journey, from onboarding to ongoing success. This role requires proactive account management, issue detection, and platform and service improvement. It involves close collaboration within the Customer Success team and with other departments.

Requirements

• Manage 5-15 mature customer accounts.
• Maintain and build long-term relationships with customers.
• Identify opportunities for upselling and cross-selling.
• Manage onboarding projects.
• Conduct comprehensive training for clients.
• Develop user guides and training materials.
• Collaborate within the Customer Success team.
• Manage KPIs to measure success metrics.
• Proactively address issues and identify improvements.

Benefits

• Group insurance
• Hospital insurance
• Meal vouchers
• Eco vouchers
• Representation allowance
• Company mobile phone + subscription
• Flexible working regime
• International environment
• Career growth opportunities
• Personal development trainings