Senior Manager, CX Operations & Programs
1PasswordUnited States • Canada
Posted March 2, 2026
134000 - 194000 USD
Full Time
About the Company
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted.
Job Description
We're looking for a Senior Manager of Operations & Programs within Customer Experience (CX) to lead the strategy, execution, and operational foundations that enable our post-GTM customer-facing teams to operate effectively at scale.
Requirements
- 8+ years of experience in Customer Experience, Customer Success, Support Operations, Implementation Operations, or related operational leadership roles
- 3+ years leading managers and building high-performing teams
- Experience in a SaaS or technology organization
- Demonstrated experience designing and scaling operational programs within customer-facing organizations
- Strong background in PMO leadership, including portfolio governance, prioritization frameworks, risk management, and structured initiative delivery across multiple teams
Benefits
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
