Senior CX Manager
Talkdesk 2São Paulo, Brazil
Posted March 13, 2026
Full Time
About the Company
Talkdesk is a pioneer in Customer Experience Automation, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Job Description
Talkdesk is seeking a Senior CX Manager to lead complex technical initiatives and drive measurable business outcomes for their largest and most complex customers. The role requires strong technical acumen, experience with APIs, CRM systems, and modern cloud-based enterprise platforms, as well as executive-level communication skills and a proven track record of managing and delivering complex technical initiatives for enterprise customers.
Requirements
- 7-10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management
- Experience with APIs, CRM systems, and modern cloud-based enterprise platforms
- Strong analytical and problem-solving skills
- Executive-level communication skills
- Experience with contact center technology or customer experience platforms
Benefits
- 401k Matching
- Generous Parental Leave
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Paid Time Off
- Tuition Reimbursement
- Relocation Assistance