Customer Service Representative Manager (Europe)
ZURUWarsaw, Masovian Voivodeship, Poland
Posted January 12, 2026
Full Time
About the Company
ZURU is an award-winning toy and consumer product company that designs, manufactures, and markets innovative play solutions. Originating in New Zealand, it has grown to 5,000 employees across 18 offices, producing 600,000 toys daily for major retailers in over 120 countries. The brand portfolio—featuring Bunch O Balloons, X-Shot, Rainbocorns, Robo Alive, Smashers, 5 Surprise, and Metal Machines—benefits from strategic partnerships with Nickelodeon, Disney, Universal Studios, and DreamWorks. ZURU's agility, creative manufacturing techniques, and commitment to community initiatives distinguish it as a leader in reimagining children’s play worldwide.
Job Description
ZURU is seeking a Customer Service Representative Manager to lead and oversee the customer service team, ensuring alignment with organizational goals and delivering exceptional customer experiences.
Requirements
- Bachelor’s degree in business or related field.
- 5+ years of experience, including 2+ years in management.
- Exceptional leadership and data-driven decision-making abilities.
- Ability to effectively onboard and train new team members.
- Language Requirements: Fluency in English and Polish is essential. Proficiency in French and German is preferred.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance