Help Desk Analyst L1
ZonesPortland, Oregon, United States
Posted March 2, 2026
50000 - 56000 USD
Full Time
About the Company
Zones is a global IT solutions provider with over 35 years of experience, delivering end-to-end technology services across more than 120 countries. The company specializes in digital workplace, cloud and data center, networking, security, and managed, professional, and staffing services, supported by a robust portfolio of certified solutions from partners such as Microsoft, Apple, Cisco, Lenovo, and Adobe. As a Minority Business Enterprise, Zones leverages its extensive supply‑chain capabilities and industry certifications to design and deploy digital infrastructures that transform how businesses operate. Its comprehensive offerings—including IoT, mobility, communication and collaboration, software, and professional services—enable clients to consider IT "done" with confidence.
Job Description
As a Help Desk Support Analyst, you'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware, software, and network connectivity.
Requirements
- 1-3 years of experience in a help desk or IT support role
- Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts
- Familiarity with IT ticketing systems and remote support tools
- Strong communication skills
- A problem-solving mindset and a passion for delivering excellent customer service
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support your well-being and work-life balance