Temporary Technical Support Representative

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Requirements

• Provide tier I technical support functions
• Follow departmental processes and procedures
• Accurate entry of customer reported complaint details into claim tracking system
• Occasional on-call phone support for evening and weekend emergencies
• Participate in internal process documentation creation and verification
• Performs departmental receiving/shipping as required
• Assist with creating 'Tech Tips' for new issues, escalation and resolution as required
• Stays current with system Information, changes and updates
• Research required information using available resources

Benefits

• Comprehensive benefits plans
• Generous salary range ($60,000.00 to $65,000.00)
• Occasional travel reimbursement