Guest Services Associate Pm shift
ZMC Hotels, LLCFort Wayne, Indiana, United States
Posted November 9, 2024
Part Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This guest services associate role focuses on providing excellent customer service to guests during peak hours. The position involves checking in guests, addressing concerns, maintaining room inventory, and supervising bell staff. It's a fun and customer-focused role within a hospitality environment.
Requirements
- Ensure efficient and courteous treatment of all guests.
- Address guest concerns and maintain follow-up.
- Assist in daily maintenance of room inventory.
- Supervise bell staff.
- Computer/Computational abilities.
- Basic communication skills.
Benefits
- Flexible schedule
- Free uniforms
- Opportunities for advancement
- Training & development