Guest Services Associate
ZMC Hotels, LLCBloomington, Indiana, United States
Posted November 5, 2024
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This Guest Services Associate position is the key to providing outstanding hospitality. The role involves ensuring guests are treated with courtesy, addressing concerns, assisting with room maintenance, and supervising bell staff. This position fosters a positive, team environment and requires a people-oriented individual with strong communication skills. It is a full-time, 8-hour shift with varying shifts.
Requirements
- Highly organized
- Thorough knowledge of guest service and satisfaction
- Good communication skills (verbal and written)
- Basic computational ability
- Basic computer skills
Benefits
- Medical, Dental, and Vision options
- Paid time off
- 401(k) for full-time employees
- Discounts on hotels
- Bonuses
- Referral bonus
- DailyPay
- Opportunities for upward mobility