Platform Support Specialist

ZeroFox is seeking a Customer Support Specialist to deliver exceptional customer service to its platform customers. This role involves managing the helpdesk, crafting messaging, automating tasks, and building relationships with internal and external stakeholders. The position is crucial for maintaining the quality of ZeroFox’s product and supports customer retention and platform growth.

Requirements

• Customersuccess /supportexperience typically obtained in 2-4 years
• Solid organizational & prioritization ability
• Excellentclient-facing communications
• Skilled in communicating system requests/issues
• Dedication to improving processes
• Strong attention to detail
• Professionalpresentation skills
• Ownership of work
• Bachelor's degree in related field

Benefits

• Competitive compensation
• Community-driven culture
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment