Senior Customer Success Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, helping clients streamline systems and reduce costs while improving customer retention and spending. As a Senior Customer Success Manager, you will play a critical role in ensuring customers achieve success with our platform, acting as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies.

Requirements

• Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning.
• Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.
• Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions.
• Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change.
• EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
• Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals.
• Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.

Benefits

• Be part of a high-growth, innovative company transforming the beauty and wellness industry.
• Work in a dynamic and collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.