Business Intelligence Senior Analyst

Zendesk's Enterprise Business Intelligence & Reporting team is seeking a proactive, motivated, creative, and experienced BI professional to support a portfolio of enterprise dashboards using modern BI approaches, frameworks, and governance principles to enable scalable self-service capabilities and standards with Tableau, Looker, and Snowflake.

Requirements

• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations.
• Apply technical knowledge to translate business needs into BI solutions
• Develop and improve user learning materials, FAQs, checklists that fosters self-service and self-sufficiency
• Conduct moderate to complex data profiling and analysis to evaluate data sources to determine the best source for business information
• Acquiring, transforming and translating data into actionable dashboards, reports, or datasets that has a substantial impact on the functional area of support
• Performing moderate to complex statistical analysis to investigate issues and present recommendations to stakeholders that build trust with the dashboards
• Collaborate with data engineers and business users to perform data validation and testing activities as appropriate
• Develop and build upon existing expertise of the data ecosystem (data lake) as well as emerging trends in business intelligence technologies (e.g. AI, Conversational BI, Generative BI)
• Develop and maintain BI platform operations and administration procedures, checklists, and runbooks for a global support team

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Stock options