Parts Counter Specialist

As a Parts Counter Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers. The role involves assisting customers, providing parts knowledge, and handling transactions. The ideal candidate should have a strong mechanical and electrical aptitude, excellent communication skills, and the ability to work in a team environment.

Requirements

• Courteously and quickly greet all walk-in and call-in customers
• Assist customers in a consultative manner to provide the best parts solution for their needs
• Gain proficiency in parts knowledge and continue growing as new products are introduced
• Employ superior listening skills and assess customers' needs
• Inform customers of additional related parts
• Follow up quickly with customers on back ordered items and communicate any changes in delivery dates or availability
• Create purchases orders prior to placing orders with vendors for all non-Cat back orders
• Initiate outbound sales calls to customers as directed by parts supervision
• Handle and process cash, check, and credit card transactions in compliance with company policy and procedures
• Be available to work overtime on short notice and provide after hours support when required
• Successfully complete all required training
• Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed

Benefits

• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities