Account Manager
XCEEDPosted January 31, 2026
30000 - 34000 EUR
Full Time
About the Company
From clubs to festivals, concerts to cultural movements, XCEED is where people come together through music, art, and shared experiences.
Job Description
As a face of XCEED for our clients, you’ll be responsible for managing, nurturing, and expanding relationships across a portfolio of clubs, festivals, and organizers.
Requirements
- Own client relationships: act as the trusted partner for our high-value clubs, festivals, and organizers, driving adoption, retention, and satisfaction.
- Onboard and educate: deliver smooth onboarding and clear training, empowering clients to use XCEED PRO with confidence.
- Support and problem-solve: provide timely, structured support, ensuring issues are resolved quickly and effectively.
- Renew and grow accounts: manage standard renewals with a focus on retention and long-term value, escalating complex negotiations to Sales or other stakeholders when needed.
- Analyze performance: monitor and report on client activity (performance metrics, account health…) and spot areas for improvements / action plans.
- Collaborate cross-functionally: work closely with Sales, Operations, Product, Marketing and Finance to ensure clear alignment and deliver initiatives that meet client needs.
- Improve how we work: contribute lightweight templates, checklists, or processes that reduce repeat questions and internal noise.
Benefits
- Unlimited Paid Time Off
- Flexible Working Hours
- Unlimited Remote Work
- Workation - work from anywhere as long as it aligns with your team’s dynamics.
- Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development.
- Team-building activities and meet-and-greet events.
- Go Out - Free passes to XCEED partners’ events to experience what our users do.
- Referral Program to help us find incredible talent.
