Senior Contact Centre Engineer
CollinsonCape Town, Western Cape, South Africa • • Baltimore, Maryland, United States
Posted August 26, 2025
Full Time
About the Company
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
Job Description
Collinson is seeking a confident and experienced Senior DevOps Engineer to join their Amazon Connect and Contact Centre Operations team. The company focuses on airport experiences, customer engagement, and loyalty solutions for over 400 million consumers, working with over 1,500 lounges and travel experiences in 148 countries. They emphasize innovation, customer success, and a focus on the people within their organization.
Requirements
- Manage competing priorities and remain customer focused.
- Stay calm in stressful situations and focus on the job at hand.
- Actively involve in BCP/DR testing.
- Generate technical and analytical documentation.
- Train and assist users on Contact Centre products/solutions.
- Maintain ticketing queues and escalate issues.
- Experience with compliance frameworks such as PCI-DSS, ISO 27001 and SOC2
