Senior Customer Success Manager (Japanese)

Wrike is looking for an energetic, passionate, customer-orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of mid-market customers in Japan. In this role, you should have experience understanding customers’ business strategies and leading them to their desired outcomes.

Requirements

• 4+ years experience in Customer Success Management or customer-facing role supporting mid-market clients.
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Able to build and maintain strong relationships with a diverse set of clients, including executives.
• Knowledge and hands-on experience in project management, business process redesign, and change management.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience.
• Willing to dive into technical details of a product to understand it thoroughly.
• Having a problem-solver mentality, being a critical thinker, and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• Being a strong team player
• Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
• Being creative and innovative

Benefits

• Life Insurance
• Long Term Disability Insurance
• EAP
• Health Insurance
• Corporate Pension Plan
• Parental Leave
• Volunteer Days
• Workers Compensation
• Commuter Allowance