Renewals Specialist

The Renewals Specialist is responsible for driving successful renewals on time and growing our existing customer base. They work closely with partners in Customer Success, Sales, Finance, Legal and Business systems to ensure our contracts are accurate, renewals are processed on time and that our customers have a positive experience renewing their subscriptions.

Requirements

• 2+ years of experience working in a Customer Success or Customer Operations environment
• SaaS company preferred
• Ability to analyze account history and connect historical account activities
• Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency
• Experience using a wide range of business programs; direct experience with Salesforce a plus
• Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
• Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders

Benefits

• 10 days of National and Festival Holidays per year
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch