Associate IT Helpdesk Engineer

Wrike is seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
• Understanding of basic concepts (TCP/IP, DNS, DHCP)
• Basic understanding of Windows and MacOS operating systems
• Strong problem-solving abilities and analytical thinking
• Excellent communication skills in English (written and verbal)
• Customer service mindset with patience and empathy
• Ability to work effectively in a team environment
• Eagerness to learn new technologies and IT best practices
• Strong organizational skills and attention to detail and the ability to prioritize tasks effectively

Benefits

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch