Remote Administrative Assistant

Your role will serve as the Administrative Assistant to the Applications Unit for the Division of Housing Supervision. The candidate must be detail oriented, able to perform administrative tasks using computer software, including tracking on Microsoft Excel.

Requirements

• Respond to emails from Mitchell-Lama managing agents
• Save documents received by email to the shared drive
• Maintain application unit trackers on Excel
• Answer and return calls regarding the Mitchell-Lama Application process
• Answer inquiries from the public; work with staff and managing agents to ensure applications are processed in a timely manner
• Ensure the digitized waiting lists are maintained accurately
• Create and modify various documents and reports utilizing Adobe Acrobat and Microsoft Office (Word, Outlook, Excel, Powerpoint, Sharepoint, etc.)
• Provide clerical support to the Applications Unit
• Maintain and update internal/external contact database
• Assist, resolve and refer constituent complaints to the appropriate staff
• Refer visitors to appropriate staff in a professional and pleasant manner
• Maintain clear and concise files, scheduling appointments, responding and routing telephone calls and emails

Benefits

• Federal loan forgiveness programs
• State repayment assistance programs