Customer Success Associate

The Customer Success Associate is responsible for managing client relationships, fulfilling work orders, and providing regular status updates. They will work with internal and external clients to resolve barriers to licensure and ensure customer satisfaction.

Requirements

• Manage the relationship and fulfillment of work for clients
• Establish and maintain relationships between Business Licensing Team and clients
• Handle client emails and phone calls in a timely and courteous manner
• Schedule and lead client meetings
• Work with internal and external clients to resolve barriers to licensure
• Anticipate client needs and follow through with upsell opportunities

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan