Customer Success Associate

We are seeking a dynamic Service Representative to join our growing teams across the country. As part of Wolters Kluwer, BizFilings is a brand within CT Corporation - a global leader of legal entity management, corporate compliance, and due diligence solutions.

Requirements

• Deliver prompt and professional service to our customers through verbal and written communications
• Provide consultative customer service and help to determine customer goals, compliance challenges, and business needs
• Proactively drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize, and prioritize high volumes of phone and email requests utilizing our internal systems
• Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Holiday pay