IT Technician
WNM CommunicationsNew Mexico, United States
Posted December 10, 2025
Full Time
About the Company
WNM Communications is a full‑service communications agency headquartered in Dubai that specializes in public relations, digital marketing, and brand strategy for clients across technology, finance, real estate, and hospitality sectors. The firm blends traditional media outreach with data‑driven social media and content campaigns to deliver measurable brand impact. Its distinctive approach lies in leveraging deep local media relationships and a cross‑functional team of strategists, creatives, and analysts to craft tailored storytelling that resonates with both regional and global audiences. WNM Communications prides itself on a results‑oriented culture, fostering innovation through continuous learning and agile project execution. The agency’s commitment to transparency and measurable ROI makes it a trusted partner for businesses looking to elevate their brand presence in dynamic markets.
Job Description
As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.
Requirements
- Provide first-level technical support to end-users via phone, email, or in person.
- Assist users with hardware and software issues, troubleshooting problems to resolution.
- Install, configure, and maintain computer systems and peripherals.
- Assist in the setup and maintenance of local area networks (LANs).
- Troubleshoot basic network connectivity issues.
- Support users in accessing and utilizing network resources.
- Install and update software applications on user devices.
- Perform routine maintenance on computer hardware, including upgrades and repairs.
- Assist in managing inventory and tracking hardware assets.
- Implement and follow security best practices to protect against unauthorized access and data breaches.
- Assist in antivirus and anti-malware management.
- Maintain accurate records of support activities, hardware, and software inventory.
- Document troubleshooting procedures and solutions for future reference.
- Provide basic training to end-users on the use of hardware and software.
- Collaborate with other IT team members to resolve complex issues.
