SUPPORT SPEZIALIST | ERP SOFTWARE / ABRECHNUNG & FINANZBUCHHALTUNG VON STADTWERKE (M/W/D)
Wilken Software GroupNorth Rhine-Westphalia, Germany
Posted September 12, 2025
Full Time
About the Company
Wilken Software Group, established in 1977 with headquarters in Ulm, offers tailored solutions for mid-sized and large enterprises across key sectors including energy, healthcare, and social services. With a team of over 600 experts at six locations in Germany, Switzerland, and Spain, the company provides a range of products and services such as ERP software, billing solutions, process consulting, cloud computing, and business analytics. Wilken's core value proposition lies in integrating technology, human expertise, and visionary approaches to empower businesses with sustainable and effective tools for today's challenges.
Job Description
The company is seeking a skilled and communicative Support Specialist to provide customer support for their software suite. This role involves handling customer tickets, resolving issues, documenting solutions, and collaborating with colleagues to efficiently assist customers. The position requires both independent work and teamwork skills.
Requirements
- Customer support experience.
- Technical aptitude for solving technical problems.
- Independent ticket processing and prioritization skills.
- Team player with a customer orientation.
Benefits
- Flexible working hours models.
- Modern work environment.
- Individual training.
- Sporty and social events.
- Health and sustainability offers.
- Attractive retirement plan.
