Customer Experience Team Lead (Night Shift)

Join Whatnot, the largest live shopping platform in North America and Europe, as a Customer Experience Team Lead. You will be responsible for leading a team of agents to drive user experience through process improvement and problem-solving.

Requirements

• 5+ years of support operations experience managing support KPIs such as CSAT
• Strong leadership skills to motivate a team, set and achieve targets, and manage career growth and team performance
• Analytical and data-driven skills to distill large data sets to actionable insights
• Experience with Zendesk, data platforms such as Sigma, Excel/Google Sheets, and SQL
• Knowledge of startup, marketplace, or e-commerce environments
• Experience in multichannel support operations, working with diverse customer support organizations

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave; 16 weeks of paid parental leave + one month gradual return to work