Voice of Student Program Manager
Western Governors UniversitySalt Lake City, Utah, United States
Posted December 18, 2025
73000 - 109400 USD year
Full Time
About the Company
WGU is a non-profit, competency-based university dedicated to expanding access to higher education for individuals and communities.
Job Description
The Voice of Student Program Manager role is responsible for defining and managing the classification of inner-loop and closed-loop case types, ensuring each type of student feedback or issue is clearly categorized and routed to the appropriate functional area.
Requirements
- Skilled in Program and project management
- Skilled in SLA tracking, process documentation, data visualization, stakeholder facilitation, and continuous improvement.
- Education: Bachelor’s degree required (Business, Education, Communications, or Data Analytics).
- Experience: 7 years of professional experience, including 3 years in customer experience (CX), Voice of the Customer (VoC), higher education operations, or program management.
Benefits
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Up to 12 weeks of parental leave
