AI Customer Support (Lead / Specialist)

Welltory is one of the world’s most popular health monitoring apps with 16 million downloads across 130 countries. We combine biometrics, science, AI, and design to help people better understand their health and well-being. We're looking for people who want to build the future of support with us, focusing on AI-powered customer support and leading or working with AI teams.

Requirements

• 3+ years of experience in customer support, customer success, or operations
• Ability to handle technical requests
• Hands-on experience with AI tools, LLMs, and automation
• Excellent English skills
• Solid grasp of user psychology
• Ability to break down complex topics into plain, user-friendly language
• Tech-savviness and curiosity

Benefits

• Flexible hours & a high-trust culture
• Competitive salary, performance-based bonuses, and stock options
• 50% hardware subsidy after 6 months
• Access to a therapist & employee support program
• Health insurance
• Support for personal learning and development
• Unlimited vacation policy