HR Operations Manager

The HR Operations Manager is responsible for elevating the employee experience and ensuring operational excellence across HR services. This role leads the day-to-day operations of the HR Service Center, delivering consistent, high-quality support to employees, managers, and the HR team.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 5-7 years of progressive experience in HR Shared Services or HR Operations, including 3+ years in a people management role.
• Experience developing and interpreting HR metrics, KPIs, and dashboards.
• Experience with Dayforce and/or iCims preferred.
• Strong problem-solving skills with the ability to analyze data and drive actionable insights.
• Excellent verbal and written communication skills, with the ability to simplify and explain complex HR topics.
• High degree of professionalism, discretion, and integrity when handling sensitive employee information.
• Strong leadership and interpersonal skills with the ability to build relationships across all levels of the organization.