The Senior Systems Support Analyst will handle daily helpdesk service operations, provide end-user support, and train users on various technologies and systems. This role will ensure proper resolution or escalation within the department or contracted IST vendor.
Requirements
- Work with IT Coordinator and IST Team to maintain an up-to-date IST asset inventory.
- Provide guidance to users on functionality and support related business productivity software.
- Assist with the development of user reference guides, internal procedures, process improvement initiatives, and other materials, as assigned.
- Communicate efficiently and effectively with management, users, and internal/external resources for all assigned duties and tasks.
- Collaborate and work with other IST department analysts.
- Assist the IST department to ensure the agency’s information technology and systems adhere to HIPAA, State Counties, Department of Mental Health (DMH), Council on Accreditation (COA), and other regulatory or contractual requirements.
Benefits
- Generous Paid Time Off (PTO) policy
- 11 paid holidays, plus five winter holidays
- Medical, dental, vision, life, and long-term disability insurance
- 401(k) retirement plan with employer match up to 4%
- Employee referral program
- Education tuition assistance program
- Public Service Loan Forgiveness (PSLF) eligible
- Flexible spending account (FSA) plans
