Wavetronix is seeking an Applications Specialist to provide technical support and training to customers. The successful candidate will have experience in technical sales, be self-motivated, and have excellent communication skills. The role will involve installation, configuration, and troubleshooting of Wavetronix products, as well as providing technical training and support to customers.
Requirements
- 3+ years in technical sales
- Self-starter
- Ability to execute presentations to large groups
- Ability to travel 50% or more in month
- Master installation and configuration of Wavetronix core products
- Demonstrate and troubleshoot Wavetronix products
- Build positive relationships with customers
- Be self-motivated and enjoy working on and with teams
- Have clear written and verbal communication skills
- Be intrinsically motivated and enjoy working with the customer
- Able to work flexible shifts and to adapt workflow to changing project schedules
- Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
- Provide technical training (typically up to 10 people) on products as needed either in the field or in office
- Give technical presentations
- Review plans and design Wavetronix products into projects
- Conduct technical site surveys
- Provide service and customer support both in the field and over the phone
- Help manage all on site installation/configuration of products
- Diagnose errors or technical problems and determine proper solutions
- Document processes and produce timely and detailed trip reports
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Keep track of current projects and support cases in CRM
- Basic understanding of networking
- Be excited about personal development and eager to engage in development training
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan