Manager Technical Services, Electrical & Automation

Wärtsilä is leading the transition towards a 100% renewable energy future and is looking for a Manager, Technical Service to lead a customer-facing technical support team. The role involves planning and steering day-to-day operations, developing people and capabilities, and driving continuous improvement across processes, tools, and ways of working.

Requirements

• 10+ years experience in related field
• Bachelor’s degree in engineering, technical discipline
• Electrical & Automation experience
• Possesses in-depth knowledge of technical customer service principles and practices as well as the required technical knowledge
• Proven experience leading technical customer service or field service operations in an industrial/technology environment.
• Strong knowledge of service delivery processes and escalation management; track record improving quality, efficiency, and customer satisfaction.
• People leadership: goal-setting, coaching, performance management, and capability building.
• Effective cross-functional collaboration and stakeholder communication (customers and internal partners).
• Continuous improvement mindset; comfortable leveraging data and modern service technologies.

Benefits

• No specific benefits listed