Senior Social CX Manager EMEA

The Senior Social CX Manager EMEA will lead the Global Customer Experience (CX) Strategy & Ops team in delivering exceptional social support for WBD products/services, while changing hearts and minds across supported social channels.

Requirements

• Experience directly managing a social support team on behalf of an organization (preferably in media) on Twitter, Facebook, Instagram, Reddit and/or other social/community channels.
• Familiarity and experience providing social support via social media management and CRM tools (Salesforce, Sprout, Spredfast/Khoros, Sprinklr, or others) preferred.
• Exceptional communication skills, with demonstrated aptitude for social writing.
• Able to break down and communicate technical concepts to a non-technical audience.
• Maintain a positive, empathetic and professional attitude/demeanor while representing WBD in a professional manner at all times.
• Familiarity and comfort with consumer streaming devices such as Apple TV, Roku, iOS Device, Android TV/mobile, and more.
• Able to handle multiple priorities, using proper urgency when needed.
• Able to adapt to the needs of a fast-growing 24/7 business, including the flexibility to support new title premiers/launches/live events and participate in on-call coverage rotations.
• Strong passion for WBD owned and/or operated programming, originals, and live sports.

Benefits

• Career defining opportunities
• Thoughtfully curated benefits
• Tools to explore and grow into your best selves