Service Delivery Manager

Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation. This is a Hybrid role working from any of our UK offices (Glasgow, Edinburgh, Dundee or London) 2 days a week.

Requirements

• Proven Experience: In a client-facing delivery or account management role within a digital agency, consultancy, or IT services environment.
• Digital Product Acumen: A strong understanding of digital product delivery, particularly within web and mobile applications.
• Client Management: Demonstrated experience managing multiple client accounts and fostering strong, productive relationships.
• Agile Retainer Expertise: Familiarity and experience with agile, retainer-based delivery models.
• Commercial Mindset: Strong commercial acumen, with a track record of identifying growth opportunities and managing service renewals.
• Technical Context: An appreciation for technical concepts and delivery processes.
• Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills.
• Tool Familiarity: Desirable familiarity with Jira, Confluence, and Azure DevOps.

Benefits

• 27 days of annual leave, plus 8 bank holidays, totaling 35 days of holiday to unwind and pursue your passions.
• Company-matched 5% pension contribution.
• Death in Service benefit, providing 2 x your annual salary for your loved ones.
• Medicash Health Cash Plans to help cover everyday healthcare costs.
• Employee Assistance Programme for confidential support.
• Group Sickness Cover for peace of mind.
• Home office setup budget for hybrid working.
• Access to Udemy Business and a dedicated learning and development budget for continuous growth.
• Cycle to Work Scheme.
• Exclusive gym and retail discounts.
• Enhanced parental leave policies including support for fertility journeys.
• Regular fun meet-ups and lunch on us in the office once a month.
• Opportunity to make a local impact through Spirit of Waracle, our initiative for getting involved in charitable causes locally, building strong team bonds and giving back.