Field Support Engineer (gn) NOVA Platform
WandelbotsDresden, Saxony, Germany
Posted December 19, 2025
Full Time
About the Company
Make an impact! Work on an innovative, deep tech product that adds value to the robotics world and to society!
Job Description
As a Support Engineer, your mission is to ensure that Wandelbots customers are getting the most out of Wandelbots NOVA - our robotics software platform - and their robotic applications built on our platform.
Requirements
- Provide Level 1 and Level 2 technical support for NOVA customers
- Investigate, diagnose and troubleshoot issues related to NOVA’s APIs, SDKs, applications, data services and system architecture
- Perform system maintenance: software updates, log analysis, and basic bug investigation
- Collaborate with Product, Engineering, and Customer Success colleagues for escalations and feedback
- Ensure structured and detailed documentation and reporting of issues, fixes, and customer feedback
- Conduct on-site support at customer facilities during critical phases or escalations
- Help improve support processes to drive efficiency and customer satisfaction
Benefits
- 30 days of annual vacation
- Additional rest during Christmas season until New Year
- 100% of earnings paid while taking care of a sick child
- Up to 3 days of volunteer time off
- Training and mental health opportunities
- Free lunch, snacks and drinks
- Team events