Help Desk Support

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

Requirements

• Maintains staff by helping with recruiting, selecting, orienting and training employees
• Maintains safe and healthy work environment by enforcing organization standards, adhering to Human Resources policies
• Manage a team of call center agents
• Manage the work procedures, prepares work schedules and workflows
• Take calls that the agents can’t handle and be available when an agent appears to need assistance
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc
• Motivate and encourage agents through positive communication and feedback
• Monitors client calls to observe employee demeanor, technical accuracy and conformity to policies
• Help create knowledge documents and provide assistance to the development of on line help for PEAK
• Create and maintain the metrics for the call center and ticketing system

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance