Principal Marketing Specialist- Customer Experience Strategist
VSP VisionLos Angeles, California, United States
Posted December 15, 2025
105000 - 165375 USD year
Full Time
About the Company
At VSP Vision, we activate the full power of care by consciously reinvesting in greater vision, health, and opportunities for all. Our mission is to help people see every possibility—and we do that through our strategic business pillars that work together to connect nearly 90 million patients to network doctors in a variety of settings across the globe. When you become a VSPeep, you join a group of thinkers, doers, adventurers, risk-takers, and boundary pushers who think outside the peripheral to develop products, programs, and services that help create a world where everyone can bring their best vision to life. The VSP Values are: We care, We trust, We empower diversity, and We are one team. Join the power of our purpose and check out job opportunities with VSP and its strategic businesses, including: VSP Vision Care, Marchon Eyewear, Altair Eyewear, VSP Optics, Eyefinity EHR, VSP Retail, VSP Ventures, and Eyes of Hope (our charitable giving platform).
Job Description
Lead the Customer Experience (CX) marketing strategic vision, identifying and developing new market opportunities, and develop and execute a comprehensive CX marketing strategy and roadmap that aligns with the organization’s vision, mission, and business goals.
Requirements
- Bachelor’s degree in Business, Marketing, or related field, or equivalent experience
- Eight years of experience in marketing
- Experience managing external agency partner/relationships and negotiating agency contracts
- Experience managing and forecasting marketing budgets to ensure campaigns are executed within budget while meeting set yearly sales targets
- Advanced understanding of CX concepts and building/execution techniques
- Solid working knowledge of MS Office, PowerPoint, Word, and Excel
- Proven ability to develop and execute marketing strategies, and ability to elevate the perception of our corporate brand and our company
- Outstanding communication, project management, and collaboration skills with the ability to work with both technical and business teams
- Experience initiating and driving strategic, cross-functional projects to completion with minimal guidance
- Comfortable navigating uncertainty with the ability to analyze and synthesize various forms of information/inputs to identify a program’s desired outcome
- Skilled at analyzing and transforming complex data into actionable insights for informed decision-making
- Regularly exercises discretion and independent judgment in the performance of his/her job duties
Benefits
- VSP Vision benefits (e.g. VSP Vision)
- Eligible bonuses and commissions